Sofrati’s Transformative Innovations
Sofrati revolutionizes the way users book services by offering an all-in-one platform for bulk service reservations. Whether it’s a grand wedding, a corporate event, or a private gathering, Sofrati allows users to book flower arrangements, catering, buffet setups, and more—all from a single, user-friendly interface.
By leveraging advanced AI and real-time location tracking, Sofrati ensures that users are connected to the best and most relevant vendors in their area, enabling quick decision-making and hassle-free event coordination.
Users needed real-time recommendations for the best restaurants, catering services, and event vendors in their area. Delivering precise location-based results without delays was a challenge, as vendors had to be mapped efficiently to different locations. Additionally, ensuring that the recommendations are highly relevant, dynamic, and adjusted to real-time traffic and vendor availability added complexity.
We developed an advanced geo-tracking algorithm that identifies the user’s location and dynamically fetches the best-rated and most relevant service providers nearby. This system integrates GPS tracking, AI-based ranking mechanisms, and vendor availability status updates. The real-time recommendation engine ensures fast and accurate results, allowing users to book services that are easily accessible, thereby reducing travel time and enhancing convenience. Moreover, predictive analytics help in forecasting high-demand vendors and optimizing the user experience.
Users required real-time assistance while browsing and booking bulk services. A standard customer support system was not scalable enough to handle multiple queries simultaneously, leading to delays and a poor user experience. Additionally, users sought a more personalized, conversational booking experience where they could ask for recommendations, pricing, and availability dynamically.
We built a smart AI-powered chatbot that is trained on a huge dataset of service-related queries and vendor interactions. The chatbot provides instant responses to user inquiries, suggests suitable services, assists in bookings, and even offers price comparisons. The system uses Natural Language Processing (NLP) to understand user intent, AI-driven predictive responses for accurate answers, and contextual memory for improved conversations over time.
A remarkable 95% user satisfaction rate was achieved.
30% faster service discovery through location-based tracking.
Automated chatbot support reduced human intervention by 50% while maintaining high customer engagement.
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